PCKT Two Troubleshooting

Adapted by CN Wholesale for retailers, support teams, and technicians. Follow these steps before raising a warranty claim, in line with PCKT’s official guidance.

The device flashes red when drawing vapour

Likely causes: Low battery or a cartridge connection error.

  1. Tap the button once.
    • Red LED: Battery depleted — fully charge before retesting.
    • Yellow/Green LED: Power is on; likely connection issue.
  2. Clean contact points (cartridge threading + device magnetic contacts) with isopropyl alcohol (IPA). Use lint-free swabs.
  3. Allow all surfaces to dry completely and retest.
  4. Isolate the fault: test the same cartridge on a known-good device, or test a known-good cartridge in this device.
    • If the issue follows the cartridge → cartridge fault.
    • If it follows the device → device requires service.
The cartridge wobbles, or the device won’t fire

Symptom: Cartridge feels loose or LED flashes red on fire.

  1. Unscrew the cartridge from the magnetic adapter.
  2. Reset the adapter’s center pin so it sits flush with the bottom (gently press down).
  3. Re-thread the cartridge onto the adapter (it may not sit fully flush — that’s OK).
  4. Reinsert and test fire.
The magnetic adapter is stuck in the device
  1. Hold the PCKT Two upside down (chamber facing down).
  2. Tap firmly against a soft surface (pillow/towel) to dislodge.
  3. If concentrate residue is present, clean the chamber with IPA and avoid storing adapters in-chamber when not in use.
Auto-Inhale no longer works

Likely cause: Minor leak or residue obstructing the airflow sensor.

  1. Turn the device off.
  2. Clean the chamber thoroughly with IPA (as above).
  3. Use a thin straight tool (e.g., paperclip) to gently clear the center pin airway. Wipe between passes until clean.
  4. Allow to dry, power on, and retest.
  5. Prevention: remove cartridges when not in use; store powered off to avoid accidental firing and leaks.
Haptic feedback stopped working

This is often caused by internal leakage.

  1. Inspect for residue; clean with IPA.
  2. If the device has been kept pristine or haptics failed out of the box, submit a warranty request.
The device is dead on arrival (DOA)
  1. Charge for at least 2 hours using a certified USB cable.
  2. Tap the power button to check LED activity.
  3. If unresponsive after charging, contact CN Wholesale Support with your order number to initiate a DOA replacement.
Weak or no vapour production
  1. Increase power: press the function button twice quickly.
  2. Inspect & clean the magnetic adapter; ensure airflow path is clear and contacts are clean (IPA).
  3. Reset the adapter pin:
    • Using a pen/key, gently press the small gold ring on the adapter base until the pin recesses a few mm.
    • Do not over-press — the pin can fall out. If it does, reinsert from the threaded top and press gently back in.
  4. Reattach the cartridge, insert, and retest.

Routine Maintenance Tips

  • Remove cartridges when not in use or during transport.
  • Clean the chamber and adapter weekly with IPA; allow to dry fully.
  • Avoid long-term storage of adapters inside the chamber.
  • Educate customers on cartridge quality; poor threading or leaking oil can damage devices.
  • Keep a demo unit to check cartridge compatibility before authorising RMAs.

Warranty & Support

If these steps don’t resolve the issue, submit a request via the Portal with:

  • Order ID/proof of purchase
  • Device serial number
  • Summary of symptoms and what you’ve already tried (include photos/video)

We validate eligibility under the manufacturer’s 1-year warranty and will advise next steps.

Disclaimer: Always power the device off before cleaning or servicing. Use only IPA and lint-free materials. Do not over-tighten cartridges or force components.